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Frequently Asked Questions

What is NetGalley, and how does it work?
NetGalley is a service for people who read and recommend books. Publishers upload their galleys, plus any marketing and promotional information; then invite contacts to view their title on NetGalley. Readers can also find new titles through NetGalley's Public Catalog, and request to review those titles from the publisher.

Who can use NetGalley?
Any professional reader: book reviewers, journalists, librarians, professors, booksellers, bloggers, etc. Anyone who reads and recommend books can use NetGalley for free. You can register here.

How can I register on NetGalley?
If you are a professional reader, you can sign up today by completing the registration form. If you are a publisher, email us at info@netgalley.com to learn how to get started.

Is NetGalley easy to learn and use?
We designed NetGalley so that it would require little or no training to use. The user interface is intuitive, clean, and easy to understand. Our goal is to make your job easier and less complicated. When you login, click the Need Help? link to access the and Support FAQs. Plus, you can email us at support@netgalley.com anytime.

What titles are available on NetGalley?
To see what titles are available via NetGalley, browse our Public Catalog. You can request titles from publishers from the Public Catalog, if you are a registered user. Publishers can then approve or decline your request to view the title. Please note: NetGalley does not currently allow publishers to request titles from other publishers.

What do I do when I’m done reading a galley in NetGalley?
NetGalley members (readers) are under no obligation to finish reading a title or write a review. If you do choose to write a review, you can use NetGalley to send the review to the publisher. Your review is shared with the publisher as a courtesy — but the content and publishing rights for that review belong solely to you. NetGalley does not post or publish your review — instead, we are providing an “electronic tear-sheet.” Most publishers will appreciate if you also include a link or other information with the review that says where the review will be published. You can also use NetGalley to let the publisher know that you are declining to review.

What reading devices does NetGalley support?
Click here for instructions for setting up your device with NetGalley.

When you click on a title, you are seeing the reading options the publisher has enabled for this title. Many publishers choose not to offer print galleys through NetGalley. Here are the current reading options publishers can enable:

  • Download Galley. Read a Protected (DRM) galley on your computer, Sony Reader, B&N's Nook, Kobo Reader, or other device. You’ll need Adobe Digital Editions (free software). Here’s where to get it: http://www.adobe.com/products/digitaleditions/. Here’s what other devices are supported: http://www.adobe.com/products/digitaleditions/devices/ You can also read on your iPad or iPhone via the Bluefire Reader app. See"full instructions here.
    • Note: If the publisher has chosen to enable an Open (DRM-free) file, then the galley can be read via Adobe Digital Editions, Acrobat Reader, Sony Reader, B&N's Nook, and other devices that read PDFs, as well as the iPad, iPhone, iTouch, Blackberry and other smart phones. Once you press Download Galley, you will be informed if the file is Protected or Open.
  • Kindle. Send a NetGalley file to your Kindle device, using your @Kindle.com or @free.Kindle.com email address. Make sure to follow the instructions here.
  • Email Publisher. This button will allow you to email the publisher directly to request a reading option not currently enabled.

I don’t like digital galleys. What else can I do with NetGalley?
If you prefer to read print galleys, you can use NetGalley as a supplement to your printed galleys and as a tool for managing your review process:

  • Preview and assess the galleys digitally — to decide whether or not you'd like to read the entire book as a printed galley
  • Search within the text quickly and easily
  • Access digital press kit materials, artwork, or other multimedia files the publisher has uploaded for the title
  • Notify publishers of your review (or you can tell them you've declined to review)
  • Keep a running list of what titles you are working on

What other materials can readers access via NetGalley?
Publishers can include a wide range of multimedia files with their galley, such as book trailers, illustrations, audio files, videos, simple Word docs or PDFs. Find all this fun stuff in the Digital Press Kit section of the Title Details page.

Are titles available on NetGalley secure?
Publishers can enable Protected (DRM) files or Open (DRM-free) files. Publishers control the permissions options, which for Protected files include print settings, expiration dates, and content copying. For Open files, the galley will not have an expiration date and can be copied to any device or emailed to anyone. However, we do alert readers that they are receiving an unprotected file and are responsible for observing the copyright.

Why am I not receiving email notifications from NetGalley?
Automated emails are sometimes delivered as junk mail. If you haven't received a verification email to authenticate your NetGalley account, check your junk mail folder first. You can also have your verification email re-sent by clicking "Re-send Authentication email" from the Sign-in page.

I forgot my user name and/or password.
You can request your user name or password from the sign-in page. Click Forgot Login? or Forgot Password? to have your information emailed to you.

What browsers does NetGalley support?
Current NetGalley supported browsers include Internet Explorer 7.0+, Firefox 2.0+. Safari (Mac or PC), and Chrome (Mac or PC).

Why does this galley have an expiration date?
There are two kinds of expiration dates on NetGalley.

  • One type applies to any protected galley you download: the file expires a set number of days (usually 60, though publishers may choose other lengths of time) after you first open it in Adobe Digital Editions. You can see how many days remain until a file expires by looking at the upper right corner of the book’s cover in Adobe Digital Editions’ Library view. However, you can download another 60-day copy of the file from your NetGalley account if you need more time to finish reading, until the publisher archives the title. Just log back into your NetGalley account, click on My Reviews, find the title, and then press the orange Download Galley button again.
  • Some publishers also list an expiration date in the book description. This is the date the publisher plans to remove the galley from NetGalley’s catalog. After this date, you will not be able to download another copy of the file, or access the galley through NetGalley at all. Any copy downloaded to your computer, iPad, or Adobe-compatible reader will be available until you reach the Adobe Digital Editions expiration date, as described above. If you have used the Kindle option to send a copy of the file to your Kindle, that file will not expire, and will continue to be available to you.

How do I load a galley onto my Kindle device?

  1. Go into your Amazon.com account to find your Kindle email address. Your Kindle email address is different than your regular email address. When you buy a Kindle device, Amazon assigns a Kindle email to you, as shown in your Amazon account (in the Digital Content section, under Manage Your Kindle). It will be something like name@kindle.com. You'll need this for your NetGalley Profile.
  2. While in your Amazon account, make sure kindle@netgalley.com is an approved email to send to your Kindle. In that same Manage Your Kindle section, go to the Personal Documents Settings section and then scroll down a bit to find the “Approved Personal Document Email List”. Enter kindle@netgalley.com and click Add Address.
  3. Make sure that your Kindle email address is saved in your NetGalley account. Log into NetGalley.com, click My Profile, then click Contact Information. In the Your Kindle Email field, enter either the @kindle.com or @free.kindle.com address that you found in your Kindle account. Click Save.
  4. Find the galley you want to read on your Kindle. In your NetGalley account, go to MY REVIEWS to see a list of all titles you've been approved to access. Click on a title, and then you'll see the title record with orange buttons for the reading options on the right. If you see the Kindle button, just press it once.
    • If you entered a @kindle.com address, NetGalley files will be sent directly to your Kindle, but Amazon will charge its standard Personal Document Service rates (a minimal charge, based on the file size). Read more about the fee here.
    • If you entered a @free.kindle.com address, the NetGalley file will be sent to the regular email address associated with your Amazon account. Then you can open the email on your computer, save the file to your hard drive, and use a USB connection to manually move the file to your Kindle.

How can I use the Kindle app on my iPad, iPhone, or iPod Touch?

  1. Amazon has expanded their Cloud service, and now the Kindle app for iPad, iPhone and iPod Touch has its own Kindle email address. If you update your Kindle app to version 2.9 or greater, you should be able to find your name@kindle.com email address the next time you open the app. You can also find this email address by clicking on the information icon in the lower right corner of the app's Home screen. Log into NetGalley.com, click My Profile, then click Contact Information. In the Your Kindle Email field, enter either the @kindle.com address that you see in your Kindle app. Click Save.
  2. In your Amazon account, make sure kindle@netgalley.com is an approved email to send to your Kindle. In the Manage Your Kindle section, go to the Personal Documents Settings section and then scroll down to find the “Approved Personal Document Email List”. Enter kindle@netgalley.com and click Add Address.
  3. Find the galley you want to read on your Kindle. In your NetGalley account, go to MY REVIEWS to see a list of all titles you've been approved to access. Click on a title, and then you'll see the title record with orange buttons for the reading options on the right. If you see the Kindle button, just press it once. There could be a brief delay, but the title should appear in your Kindle app.
  4. Note: Kindle Personal Documents Service is currently not supported on other free Kindle Reading Applications.

How does the free Kindle email address work?
When you use the name@free.kindle.com email address (instead of the name@kindle.com address), Amazon sends the file to your regular email address instead of delivering the galley directly onto your Kindle device. You'll get an email that says "Your Amazon Kindle document is here" and contains a link (it will be the “title name”.azw). Click that link to download the file and then transfer it to your Kindle manually using the USB cable. A note about the Amazon fee: If you use the regular name@kindle.com email address, Amazon charges a small fee to deliver the galley to your Kindle device directly. This fee is entirely on Amazon's end and is based on the file size, your country, and where you're accessing 3G. If you are using Wi-Fi on your Kindle device, then there is no delivery fee.

How does Amazon’s Personal Document Archiving work with NetGalley?
Amazon has introduced Personal Document Archiving, so now any documents sent to a Kindle are archived in your Kindle Library. The docs should appear in the “Manage Your Kindle” section of the Amazon account, in “Personal Documents.” Anytime you press the orange Kindle button in NetGalley, the file is sent via Amazon’s Personal Document Delivery Service, so it is archived in your Library. Plus, Amazon stores the documents in their Cloud, so they’re accessible across Kindle devices. You can use the “actions” pull-down menu to choose to deliver the file to your other Kindle device (for instance: if you have an old generation Kindle as well as a Kindle Fire, or if you also use the Kindle app on an iPhone, iPad, or Android device). NOTE: This will only work for NetGalley titles that you sent after Amazon introduced Personal Document Archiving (September 2011).

What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device?
If you see a "user not activated" error message when trying to open a file on your Kobo:

  • Connect your device to your computer.
  • Delete the Adobe Digital Editions file from the device.
  • Disconnect the device, then reconnect it.
  • Open ADE.
  • You should see a pop-up asking if you want to authorize the device. Click yes and follow the prompts.
  • That will authorize the device on your Adobe account. Then drag the galleys you want to read onto the device using ADE (in other words, click on the book cover, and then drag it to the left-hand column, where the device is listed below your bookshelves).

What can I do if I see an "error getting license server communication problem" message in Adobe Digital Editions?
If you see an "error getting license server communication problem" message:

  • First make sure that version of Adobe Digital Editions is authorized.
  • Then try playing around with your settings for free, by downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digitaleditions/library
  • Once you download a sample eBook from the Adobe library, try to download the NetGalley title again. If it still doesn’t work, contact us.

The preview button isn't working to view my profile. What's wrong?
We are aware of a bug with the preview function on the bio page and are working to correct it. The preview error will not prevent your information from saving, so if you need to update your bio just change the text and press save. If you encounter any other problems, please contact us.

What does it mean if I was approved to view a title but publisher has archived it?
Once a publisher archives a title, it is no longer available for readers to download. Most publishers archive titles around the pub or on-sale date, but it is entirely up to each publisher when they choose to archive each title.

Some publishers have a note in the title description that says the date they plan to archive the title, so that you’ll know ahead of time.

For the sake of your own organization, you may wish to press the Archive button on your MANAGE MY REVIEWS page, so that you don’t see the title in the list of your other active galleys.

I got an email saying “You've been auto-approved.” What does this mean?
Individual publishers can auto-approve individual NetGalley members for all their titles in the catalog. This means that when you press the Request button for that publisher’s titles, you’ll receive the galley immediately on your home page.

If you are auto-approved by a publisher, you’ll receive an email saying: “You have been auto-approved for any of Publisher’s titles in the NetGalley catalog. Next time you click the REQUEST button for one of their titles, you’ll be automatically approved. Congrats!”

I heard that NetGalley has partnered with the ALA. What does that mean?
Librarians who are members of the American Library Association can now add their ALA numbers to their NetGalley accounts. When you request titles in NetGalley, publishers will see an ALA logo next to your name, allowing them to easily identify you as a confirmed ALA member. We anticipate that librarians who enter their ALA numbers will be approved more quickly and often. Read the full press release here.

How do I add my ALA number to my NetGalley Profile?
To add your ALA number, log in to your account and click My Profile and then Account Information. You will be able to enter your ALA number at the top of that page as long as your member type is “librarian.” The number must be valid in order to be saved. Contact us if you have any trouble.

Why do I need to add my country to my NetGalley Profile?
With so many publishers outside of North America now participating in NetGalley, it's become important for publishers to know what country you reside in, so they can make sure they have territory rights to share galleys with you. Please take a minute to update your Country information in the My Profile section, as country will now automatically appear as part of your Bio when you request a title. Just click on My Profile, and then Contact Information. Note: NetGalley will NEVER reveal your address, phone or email without your permission. You can manage your privacy preferences in your Public Bio, under Visibility.

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