I was not raised to be a communicator. Communication was not encouraged in the home where I grew up. My parents wrestled with communicating, both choosing to communicate in polar opposite ways. And, unfortunately the boys I dated, and the man I married, did not communicate effectively. Even as a child I desperately wanted to communicate well. It has come about over the course of many years, I have learned to be a better communicator. I’m not there yet. It is a work in progress.
After an email from Kregel about this book choice for review, I was immediately drawn to it. I enjoyed reading The Art of Hard Conversations and feel it is an excellent tool. I actually took eight pages of notes while reading the book!
The Art of Hard Conversation is divided in three parts, holding 14 units, with lessons in each unit:
1. Perspectives and Personalities-Understanding and Embracing the Challenge
2. Prepare for Success
3. Putting the Art into Practice
The introduction title is a question: Why Bother Having Hard Conversations? (Why Is It an Art?)
The reason is our conversations “could impact someone’s life forever.”
Conversations cover a large territory, whether it is people we work with or family. The most important conversation is sharing the Gospel with someone.
The Art of Hard Conversations is compared to “martial art” and “performing art.”
The lessons in each unit have an introduction Scripture, illustration, teaching points, and an ARTwork section. The ARTwork section has questions for reflection, Bible reading, and an activity for practice.
Early in the book, Unit 1, there are three types of people explained: hawk-swooping down to a conversation; a turtle-slow at talking or responding; and a chameleon who modifies “without compromising our message.”
Reasons why I love this book:
•Roeleveld teaches several things that I benefited from immediately: don’t try to be a hero in the conversation, and don’t try to change the other person. My task is to communicate.
•The illustrations in the lessons are broad and varied examples all readers can relate to and learn.
•Something I knew but liked hearing: to remain silent is sometimes the right thing to do.
•Six important questions to ask before a hard conversation takes place.
•Prep our conversation beforehand. For example: write out on paper what we want to talk about. This helps us to be clear.
•Be careful about the emotions going on during the conversation. God is my strength and anchor, and not my fears and feelings.
•”God doesn’t hold us responsible for other people’s feelings, and we shouldn’t take that on.”
•Just because I feel the urge to talk about something doesn’t mean it’s the right time to do so.
•Later in the book boundaries are discusses. This includes a section on dealing with someone who has painful memories of other hard conversations.
•Redemptive speech. This is something I’m learning as a children’s leader in Bible Study Fellowship. Redemptive words hold love, truth, and are Biblical.
Final Thoughts:
The Art of Hard Conversations is a jewel. It is filled with knowledge, wisdom, and applicable for all areas of life. The book can be read cover to cover or in sections. It is a great book to stay on the book shelf for future help. It is a great book for small groups or couples who want to work on conversation.

It has been said that talk is easy. It's the walking that's hard. Truth is, there are times in which talk is hard. How do we open up a conversation in times of trouble? There are significant barriers that come up during such moments. Why then is it hard? Author Lori Stanley Roeleveld writes that: "Barriers arise around tough talks because our enemy knows they're a spiritual front line." By calling it the "art" rather than the science, we get a glimpse of where the author is coming from. We may have all the techniques and strategies on approaching talk conversation. That may work for computers and straight-talk with the direct. However, emotions change. People change. Circumstances change. That is why we need a variety of ways in which to approach different situations which carry various levels of difficulties. This art includes many different aspects. As a language art, we work with words, silence, timing, and body language. As a martial art, we learn that conversations are key ways to deal with conflict, growth, relationships, and people to people communications. As a sacred art, we see conversations as a way to channel our attention to God. Roeleveld gives us ARTwork:
Answering a thought question;
Reading relevant Scripture
Trying a new conversational tool.
The way to begin is to understand the place of perspectives and personalities. People have different perspectives that come up at different situations and emotional moments. Sometimes, it takes a shocking opening line like what the author did with her father. At all times, we need to discern what the thought question is and how to reframe an appropriate opening line. After an introduction to the conversational idea and concept, we get a chance to practise the art. Each unit of study contains three to five lesson plans to guide us through. Lessons such as the three different types of communication styles. The "Swooping Hawks" style reminds us to be "praying people" instead of "preying people." The "Retreating Turtles" style shows us that we could easily retreat from tough conversations, but when it comes to tough talk, sometimes the most loving thing to do is to stick out necks out. The "Camouflaged Chameleons" modify their styles without compromising the message. Throughout the book, the author uses these three animals to describe the different characteristics and approaches to resolving hard conversations. They all possess different kinds of walls. Understanding their personalities would greatly aid in building communication bridges. Failure to do so would make any hard conversation even more difficult.

Each lesson begins with a biblical passage to set the stage for illumination and reconciliation. We learn that the key to a good start is to know who we are dealing with. More importantly, it is to know ourselves and our own heart's motives. One big reason why hard conversations never really take off is because of the lack of hope in seeing success. A huge tip the author provides is the list of six questions.

1) What’s my point?
2) What do I know about the other person?
3) What emotions may be involved in this conversation?
4) What biblical guidelines exist for this conversation? (Is it based in truth?)
5) Is this conversation grounded and timed in love?
6) What’s my plan for following up either success or rejection?

She follows up with a detailed description of each question to help us understand ourselves prior to entering any difficult conversations. In the final part of the book, we get a lot of helpful examples on how to put these things to practice.

My Thoughts
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We live in a world where most people would either choose to fight to win or take flight to avoid losing. The former puts one's agenda more important over others while the latter avoids any confrontations altogether. Fighting is good but one needs to know how to fight fair and to fight well. Taking flight may sometimes be necessary but not all the time. We need to find a way to navigate the in-betweens, and to know how to engage well and constructively. Fighting without loving could damage relationships. Fleeing without engaging could make us miss out on an opportunity to be salt of the earth. In this book, we find the way of art to engage people in the most challenging situations of life. We need such guidance all the time. Otherwise, we would forever be living superficially with superficial relationships in a superficial world.

Talk may be easy, but constructive conversations take a lot of hard work. This book shows the way in learning to build up one another. In a Church, this is an important exercise to keep practicing. In fact, the most powerful witness a Church could ever have is to cultivate a community of truth-telling. One that learns to tell the truth in love. One that is able to deal with disagreements in a mature manner. We need more testimonies of how we could all be so different, yet be able to live and accept one another as we are. Christians are called to be peacemakers and increasingly in a globally connected world, we have more opportunities to do just that. If there is any one reason to pick up this book and read, it would be from Proverbs 25:11: "A word fitly spoken is like apples of gold in a setting of silver." May this book encourage us to do just that.

Lori Stanley Roeleveld is author, speaker, and calls herself a "part-time giant slayer." She received her education on Biblical Studies and Psychology from Barrington Christian College. Her website is here.

Rating: 4.5 stars of 5.

conrade
This book has been provided courtesy of Kregel Publications and NetGalley without requiring a positive review. All opinions offered above are mine unless otherwise stated or implied.

This books is a gem. It discusses situations and possible ways of conversing through the rough spots.
There is no one answer fits all and the authors admits that sometimes we fail. But she gives tools to navigate through possible tough encounters. I plan on buying it for our church library. I received a complimentary ecopy of this book from NetGalley. Opinions expressed in this review are completely my own.