I gave this book a rating of 5 because of how unique it is. This book is practically written by Zappos employees themselves. Getting to know the employees made me feel as if I am part of this company.

I work in customer service as well as a trainer. I help our customer service representatives to deliver exceptional experience to our customers. The things I learned about Zappos made me realize several things.

The way this book is written makes a reader feel that he or she talks to the people personally. That is the advantage of having this point of view. I never get bored reading this book.

Solid interesting read on customer service and building a solid foundation for both profitable business and remaining customer focused. I really enjoyed this book. I received this book from NetGalley for an honest review.

It is not often you get to hear from actual employees of a very successful company. The passion of those working at Zappos came across as honest and open. We should all be so lucky to work at a principle-driven business.

This was a great read! Zappos sounds like a great place to work, but the ability to deliver on promises to their customers and employees makes them unique. You don't see that too often, especially with online businesses. This book showed that it is possible to be successful and still be a decent person. This is a great read for anyone, as the content can apply to most situations.

The Power of Wow is a interesting book about customer service. It offers good information and advice. Easy to understand.

Interesting book concept full of learning experiences and interviews. I liked the practical examples and approach to customer experience and customer service. This is indeed something that can attach customers to company's brand and products.