I was thinking for a while how to approach a review for this book because it has multifaceted aspects on communication in general as it describes so many interesting applications and techniques that can be used in negotiations and life/business conversations alike. You will find frameworks and ready to use phrases, situations and dialogues with analysis, exercises for you to think and reflect on. In some cases I found a book slightly theoretical and in general it does equip you with useful ideas and instruments to use in every day business and/or private life.

Gave really good straight forward information on how to hold a conversation and connect with others. It's the basics of a good conversation and felt like it was explained well :)