As the book states -- conflict is inevitable but resolution is a choice -- I thought this was a great start to this practical guide. The author lays out a practical guide to help us overcome our fear of conflict. The book addresses conflict styles, skills needed to resolve conflict, skills for mediators of conflict, etc. At the end of each chapter, there are self reflection or "coaching" questions. A couple of sections I really liked (having read a lot about conflict in the past), were the sections on techniques for de-escalating conflict and mediation techniques. This would be a great book for leaders and managers because it outlines the skills needed by leaders to apply different styles based on the situation. There is also a section of top 20 skills for managers which includes a description of the skill, coaching insights and coaching questions. This book is a quick read and it is extremely practical which I like. There are some studies cited to underscore the concepts but it is not theoretical at all. I recommend this book for teams and leaders.

Thank you to Netgalley and The Moment Group for an ARC and I left this review voluntarily.

Conflict Resolution Skills is an invaluable resource for anyone looking to master the art of handling workplace conflicts. The book provides a clear, step-by-step system to turn challenging situations into opportunities for growth and better team dynamics. I found it incredibly useful for its practical advice and actionable strategies, which made approaching conflicts with confidence and clarity feel entirely achievable.

Ready to turn workplace drama into triumph? 🌟 Conflict Resolution Skills is your new go-to guide! This book is packed with super practical tips for tackling conflicts like a pro and turning tough conversations into chances for growth. If you’re tired of letting conflicts stress you out and want to lead with confidence and ease, grab this book and get ready to revolutionize your approach to conflict! 💪📚

This book equips leaders, managers, and professionals with practical tools and proven strategies to handle any conflict, no matter how challenging. Learn how to build the confidence to face disputes head-on, communicate with purpose and empathy, and foster an environment of collaboration and trust within your organization. Robert’s system demystifies conflict resolution, turning it from a source of stress into a leadership strength that will empower your team and improve productivity.

Whether you’re a leader managing a large team or navigating difficult conversations with colleagues, this book will provide you with actionable insights to resolve conflicts effectively, preserve relationships, and unlock the potential for consistent performance and growth in your organization. Transform how you handle workplace challenges and become the leader your team needs to thrive.

I say constantly, kids and even adults hide behind phones now, and they do not know how to handle conflict. This book was absolutely phenomenal! It was just so on point with each thing. Everyone should read this book! It was so well done.