This book offers a quick and practical introduction to handling workplace conflict, focusing on foundational skills for new leaders. While there is some repetition across chapters—highlighting strategies like active listening, empathy, and using "I" statements—it effectively reinforces the key concepts that leaders need to grasp from the start. However, the book doesn’t delve into more advanced conflict resolution techniques, such as managing complex situations that require a “difficult conversations” approach. As such, it may not meet the needs of more experienced leaders.

The content feels like a supplement to a broader training program, which likely explains the limited examples of dialogue or techniques that would be beneficial for building confidence in more ambiguous scenarios. One point of disagreement for me was the recommendation of the “Sandwich Method” for delivering feedback. Given how this approach has fallen out of favour—often leaving recipients anticipating criticism rather than valuing the positive feedback—this tactic felt a little outdated.

Overall, the book is concise and to the point. It would be a useful reference for new leaders, especially as part of an onboarding program, but may lack depth for those seeking more comprehensive conflict management tools.

As the book states -- conflict is inevitable but resolution is a choice -- I thought this was a great start to this practical guide. The author lays out a practical guide to help us overcome our fear of conflict. The book addresses conflict styles, skills needed to resolve conflict, skills for mediators of conflict, etc. At the end of each chapter, there are self reflection or "coaching" questions. A couple of sections I really liked (having read a lot about conflict in the past), were the sections on techniques for de-escalating conflict and mediation techniques. This would be a great book for leaders and managers because it outlines the skills needed by leaders to apply different styles based on the situation. There is also a section of top 20 skills for managers which includes a description of the skill, coaching insights and coaching questions. This book is a quick read and it is extremely practical which I like. There are some studies cited to underscore the concepts but it is not theoretical at all. I recommend this book for teams and leaders.

Thank you to Netgalley and The Moment Group for an ARC and I left this review voluntarily.

Conflict Resolution Skills is an invaluable resource for anyone looking to master the art of handling workplace conflicts. The book provides a clear, step-by-step system to turn challenging situations into opportunities for growth and better team dynamics. I found it incredibly useful for its practical advice and actionable strategies, which made approaching conflicts with confidence and clarity feel entirely achievable.

Ready to turn workplace drama into triumph? 🌟 Conflict Resolution Skills is your new go-to guide! This book is packed with super practical tips for tackling conflicts like a pro and turning tough conversations into chances for growth. If you’re tired of letting conflicts stress you out and want to lead with confidence and ease, grab this book and get ready to revolutionize your approach to conflict! 💪📚

This book equips leaders, managers, and professionals with practical tools and proven strategies to handle any conflict, no matter how challenging. Learn how to build the confidence to face disputes head-on, communicate with purpose and empathy, and foster an environment of collaboration and trust within your organization. Robert’s system demystifies conflict resolution, turning it from a source of stress into a leadership strength that will empower your team and improve productivity.

Whether you’re a leader managing a large team or navigating difficult conversations with colleagues, this book will provide you with actionable insights to resolve conflicts effectively, preserve relationships, and unlock the potential for consistent performance and growth in your organization. Transform how you handle workplace challenges and become the leader your team needs to thrive.

I say constantly, kids and even adults hide behind phones now, and they do not know how to handle conflict. This book was absolutely phenomenal! It was just so on point with each thing. Everyone should read this book! It was so well done.