Zero Harm

"This book represents a turning point in patient safety. It describes principles that, if internalized and executed, will unleash the power and talent of entire health systems in pursuit of transformative safety and experience."

— A. MARC HARRISON, MD, President and CEO, Intermountain Healthcare

"A definitive blueprint for how to solve the safety issues in healthcare, Zero Harm should be required reading for frontline caregivers, leadership, and board members. Replete with real-world examples of health systems’ safety journeys and the expertise of leading healthcare experts, the book shows the way to accomplish the goal of zero harm.

— ROD HOCHMAN, MD, President and CEO, Providence St. Joseph Health

"Eliminating preventable harm to our patients and employees should become the strategic goal of every healthcare organization. Zero Harm is a terrific book that presents a clear road map for healthcare leaders on how to get there, especially for CEOs whose obligation is to personally lead the work.

— JIM SKOGSBERGH, President and CEO, Advocate Aurora Health

"HPI and Press Ganey bring a fresh and important reminder—despite the current deluge of change issues affecting healthcare—no issue is more important than safety. As a safety zealot, I found the book to be both inspiring and deeply moving. This is the ultimate playbook to accomplish zero harm. It will serve patients for generations to come."

— MICHAEL R. ANDERSON, MD, President and Professor of Pediatrics, UCSF Benioff Children’s Hospitals

"Zero Harm is the gold standard for healthcare teams and organizations aspiring to provide the best care and outcomes for their patients. Authored by a Hall of Fame lineup of quality and safety leaders, this book provides practical guidance and tested strategies for making the transformational changes necessary to achieve the Holy Grail of zero harm. As the CEO of a major children’s hospital, I have seen firsthand the impact and success that these principles have brought to our patients and caregivers. Whether you are in the C-Suite, on the front lines, or in the board room, Zero Harm should be required reading."

— KURT NEWMAN, MD, President and CEO, Children’s National Health System

"The stories we tell are the most potent force for change for they define how we act in the world. This impressive book reframes two stories that have been holding improvement back: harm is preventable rather than inevitable, and zero harm is realized by viewing safety as an integrated management system integrating governance, leadership, culture, processes, and accountability. This nuanced book offers wisdom for how organizations can accelerate their journey toward zero harm."

— PETER PRONOVOST, MD, former Senior Vice President of Safety, Quality, and Service and Director of Armstrong Institute, Johns Hopkins, and author of Safe Patients, Smart Hospitals

"Achieving zero harm is a journey into uncertain territory that goes on forever. Any such journey requires expert guides along the way. There are no better ones than the authors of this book."

— STEPHEN E. MUETHING, MD, Chief Quality Officer and Co-Director, James M. Anderson Center for Health Systems Excellence, and Professor of Pediatrics, Michael & Suzette Fisher Family Chair for Safety, Cincinnati Children’s Hospital

"We have an ethical and moral duty to improve dramatically and to spread best practices quickly. Though improvements in safety have been progressing for some years, the progress to zero harm as a system is way too slow. We need to build the will for change and to offer leaders and clinicians the ideas that are proven to provide safer and more patient-centered care. We need tools to implement quickly and reliably across all of our systems. Our promise should be that we deliver the safest, best care, every day, everywhere. This book gives you the ideas to inspire change and the tools to execute this necessary transformation."

— MAUREEN BISOGNANO, former CEO, Institute for Healthcare Improvement

"Zero Harm provides practical, reader-friendly guidance to any healthcare professional interested in the critical link between safety, experience, and quality care. The book highlights the value of developing fundamental skills such as communication, leadership, teamwork, and strategies to support a culture of excellence.

— LAURA COOLEY, PhD, Senior Director of Education and Outreach, Academy of Communication in Healthcare, and coeditor of Communication Rx