Crimes of a Missed Demeanor
The Delicate Art of Effective Customer Service
by Josh Soule
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Pub Date Oct 26 2020 | Archive Date Mar 12 2021
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Description
"Can I help you?" "Thanks, have a good day."
Basic customer service skills have been in place for many years, but are the things you're saying and doing actually hurting your business?
Best-selling author and MBA graduate, Josh Soule, shares new and improved customer service techniques that will make your career a success.
In this short but powerful workbook, you will learn:
* How to make your customer interactions personal
* How to deal with conflict in the workplace
* How to stand up to verbal abuse from a customer
* Money-saving strategies,
* And much more!
By the end of this book, you will make a plan of your own on how to revamp your customer service skills.
Don't delay on this powerful tool for your career!
Advance Praise
"5/5 Stars
""Josh Soule starts with the basics and stresses how easily the offputting question, ""Can I help you?"" can be transformed into a dialog with a prospective customer, which can change that initial interaction into having an active part in the customer's decision-making process.""
""I was impressed by Soule's ability to see each aspect of the business experience as important, even to the cleanliness of the floors.""
""I found his alternative suggestions intriguing and having the potential to turn a mildly interested visitor into a prospective buyer.""
""His advice on dealing with abusive customers is refreshing and quite helpful.""
""A brief text, but one that is filled with essential and note-worthy tweaks that can change your attitude towards your business and make it thrive. It's highly recommended.""
-Jack Magnus for Reader's Favorite"
