Crucial Accountability
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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Pub Date Jun 21 2013 | Archive Date Sep 22 2013
Description
From the authors of Crucial Conversations
The highly anticipated new book from The New York Times bestselling team includes updated case studies and new research findings
Hold anyone accountable. Master performance discussions. Get RESULTS.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
Learn to:
Permanently resolve failed promises and missed deadlines Transform broken rules and bad behaviors into productive accountability Strengthen relationships while solving problems
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies. They are the authors of national bestsellers Crucial Conversations, Crucial Confrontations, and Influencer. For more information, visit www.vitalsmarts.com.
A Note From the Publisher
Also, available in e-book
Advance Praise
PRAISE FOR CRUCIAL ACCOUNTABILITY:
"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager
"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada
"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Marketing Plan
PROMOTIONAL CAMPAIGN
National TV Campaign * National Print Campaign * National Online and Social Media Campaign *National Radio Campaign
PROMOTIONAL CAMPAIGN
National TV Campaign * National Print Campaign * National Online and Social Media Campaign *National Radio Campaign
Available Editions
| EDITION | Paperback |
| ISBN | 9780071829311 |
| PRICE | $18.00 (USD) |
