The Art of Complaining
Canada's Consumer Action Guide
by Phil Edmonston
This title was previously available on NetGalley and is now archived.
Send NetGalley books directly to your Kindle or Kindle app
1
To read on a Kindle or Kindle app, please add kindle@netgalley.com as an approved email address to receive files in your Amazon account. Click here for step-by-step instructions.
2
Also find your Kindle email address within your Amazon account, and enter it here.
Pub Date Sep 02 2013 | Archive Date Sep 02 2013
Dundurn | Dundurn Press
Description
Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field.
Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.
The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.
A Note From the Publisher
Marketing Plan
Twitter, Facebook, Pinterest, Dundurn.com campaigns
Trade shows, school and library conferences
Targeted media and blogger review mailings
Niche marketing to associations and interest groups
Consumer and author newsletters
Available Editions
| EDITION | Ebook |
| ISBN | 9781459719446 |
| PRICE | $16.99 (USD) |
