As a small business owner in the service industry, my business lives or dies with my staff. This book is JAM PACKED with information that isn't only applicable to a business as small as mine, but is also highly actionable. I loved the resources that were available for download online, and look forward to trying a few out and seeing the impact their implementation can have.

I started my reading journey with the audiobook, which is clear and easy to understand, though this book has so much great info, that I felt I needed to go back and visit the ebook in order to really get the full effect of everything that is shared here. One thing I loved about the audiobook was that I could break it into small pieces, and listen while I worked. With the ebook, I loved having the images and diagrams, and also the clickable links at the back that show where the author found some of the foundations that these concepts are based on. I would highly recommend getting both, and using them together as resources with the items that are available online to give these ideas a solid shot.