Dealing with Difficult People
Fast, Effective Strategies for Handling Problem People
by Roy Lilley
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Pub Date Jun 25 2019 | Archive Date Jul 03 2019
Kogan Page Ltd | Kogan Page
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Description
Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
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Available Editions
| EDITION | Other Format |
| ISBN | 9780749486419 |
| PRICE | $13.99 (USD) |
| PAGES | 176 |
Featured Reviews
Maria M, Librarian
There's always one, isn't there? No matter where you work, in whatever sphere, there's someone intent on putting a fly in the ointment. I'm always interested in other people's take on how to deal effectively with difficult people. This is a good example, with lots of interesting ideas. I will certainly be trying different approaches as a result of reading this book
Bobbie K, Reviewer
I received a free copy of DEALING WITH DIFFICULT PEOPLE: Fast, Effective Strategies for Handling Problem People by Roy Lilley in exchange for an honest review. This book is addressed to both management and non-management employees. This is presented as a tool to help you identify problematic customers and coworkers and how to effectively get around their attempts to either claim your accomplishments or to sabotage you and your company’s progress. For instance, sometimes the advice is as simple as, if your boss is one of these people, find another job. If another job isn’t an option, the book provides some tips on how to proceed under the difficult manager. The book also provides some exercises to practice the various tips.
This is a fairly short reference book. You can read it from cover-to-cover over several hours. It’s also set up so you can refer back to it periodically when needed. Most of the advice is pretty logical based on the problem personalities.
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Becka W, Reviewer
This book is a must for anyone who has difficult coworkers, family members etc in their lives! Great tips on how to deal with them.
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