In When the City Stopped, Robert Snyder tells the story of COVID-19 in the words of ordinary New Yorkers, illuminating the fear and uncertainty of life in the early weeks and months, as well as the solidarity that sustained the city. New Yorkers were "alone together," separated by the protective measures of social distancing and the fundamental inequalities of life and work in New York City. Through their personal accounts, we see that while many worked from home, others knowingly exposed themselves to the dangers of the pandemic as they drove buses, ran subways, answered 911 calls, tended to the sick, and made and delivered meals.

Snyder build bridges of knowledge and empathy between those who bore dangerous burdens and those who lived in relative safety. The story is told through the words of health care workers, grocery clerks, transit workers, and community activists who recount their experiences in poems, first-person narratives, and interviews. When the City Stopped preserves for future generations what it was like to be in New York when it was at the center of the pandemic.