
On Purpose
Delivering a Branded Customer Experience People Love
by Shaun Smith, Andy Milligan
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Pub Date Oct 28 2015 | Archive Date Feb 29 2016
Kogan Page USA | Kogan Page
Description
A follow-up to Bold, the best-selling book which looked at what made cutting edge brands stand out, On Purpose, goes one step further and provides practical advice on how to achieve those same results successfully, over multiple channels. Shaun Smith and Andy Milligan provide a framework for success, explaining how to:
--Stand Up: be clear about brand purpose and promise
--Stand Out: define, design and deliver distinctive customer experiences across multiple channels
--Stand Firm: create strong cultures that sustain results
They explain and define how to deliver "on purpose" experiences by using a case study, individual thought pieces by experts in the field, and a key action summary at the end of each chapter.
Advance Praise
--Vernon W. Hill II, Founder/Chairman Metro Bank
"Every now and then a truly cutting edge book comes along that changes everything we know about the secrets of organizational greatness. On Purpose is a profound yet practical book no leader should miss reading. Laced with powerful examples, pragmatic practices, and written with a poignant style, Smith and Milligan reveal the mysteries of long-term enterprise success."
--Chip R. Bell, author of The 9½ Principles of Innovative Service
"Shaun Smith and Andy Milligan have added another strong chapter to their purpose. This is a must read for any leader who is looking at differentiating their business by asking the important 'why' and 'why us' question. It will provide excellent guidance in how to create your own journey and most importantly how to stick to it once your purpose has been found."
--Frans-Willem de Kloet, Managing Director & CEO UPC Czech Republic
"To define a purpose that will galvanize the entire organization is a leap of faith and requires strong leadership, but it also requires the clear and compelling process outlined in this book if you are to embark on this incredible journey."
--Patrick Dempsey OBE, Managing Director MD Whitbread Hotels & Restaurants
"On Purpose isn’t just thought-provoking – it is also action-provoking. It will surely generate an urgent sense of soul-searching amongst those whose brands are built as money-making machines. But it will also encourage those brands built on more purposeful foundations to revisit their philosophies and ensure that these are being clearly communicated both to employees and customers. The key message of this terrific book is that brands need to be engaging and inspiring to stand out from the crowd. And without a clear sense of purpose – within the company, its leaders, its staff and its communications – brands will struggle to be distinctive."
--Neil Davey , Editor, MyCustomer, Group Editor SIFT MEDIA
Available Editions
EDITION | Paperback |
ISBN | 9780749471910 |
PRICE | $26.95 (USD) |
Average rating from 11 members
Featured Reviews

Great for self employed all the way to corporations. Good insight into marketing and what drives consumers to buy from certain people/fall in love with certain brands.

The best part of “On Purpose” is its focus on simplicity. The book identifies a key problem in customer acquisition and retention. Many businesses know how to get a customer’s attention, but they don’t have the environment to sustain that attention. “On Purpose” provides a reflective, comprehensive look at this problem that challenges the expensive software and trendy terms thrown around today.
“On Purpose” provides a simple framework for understanding the complexities of branding in a comprehensive way. (This is most evident in the “Eight Practice” shared in Chapter 10). Unfortunately, it still leaves out a lot of basic information a small business leader would need to put such a framework in place for his or her brand. It provides a lot of food of thought, but not enough strategies to help a business out this powerful branding to work.
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