An Epidemic of Empathy in Healthcare
How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage
by Thomas H. Lee, MD
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Pub Date Oct 30 2015 | Archive Date Mar 30 2016
Description
The best strategies in healthcare begin with empathy
Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare.
One of healthcare’s most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Healthcare, he argues that we must have it both ways—that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. Organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it also forms the core of strategy in healthcare’s competitive new marketplace. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently.
Lee explains how to develop a culture that treats the patient, not the malady, and he provides step-by-step guidance for unleashing an “epidemic of empathy” by:
Developing a shared understanding of the overarching goal—meeting patients’ needs and reducing their suffering Making empathic care a social norm rather than the focus of economic incentives Pinpointing and addressing the most significant causes of patient suffering Collecting and using data to drive improvementHealthcare is entering a new era driven by competition on value—meeting patients’ needs as efficiently as possible. Leaders must make the choice either to move forward and build a new culture designed for twenty-first-century medicine or to maintain old models and practices and be left behind.
Lee argues that empathic care resonates with the noblest values of all clinicians. If healthcare organizations can help caregivers live up to these values and focus on alleviating their patients’ suffering, they hold the key to improving value-based care and driving business success.
Join the compassionate care movement and unleash an epidemic of empathy!
Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey, with more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. He is a Professor (Part-time) of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.
A Note From the Publisher
Also, available in e-book
Advance Praise
“Dr. Thomas Lee makes a powerful case that empathy is crucial to success in
the era of value-based care. He shows how empathy drives improvement across all
clinical and strategic outcomes, and how it can transform your organization, so
it becomes part of the ‘epidemic’ that is making healthcare healthy
again.”
—Toby Cosgrove, MD, President and CEO of Cleveland
Clinic
“Dr. Lee presents a compelling business case for healthcare leaders,
caregivers, and teachers to systematically combine the best traditions of caring
with marvelous new techniques in caregiving—not only to benefit those we serve,
but to better realize our professional pride of purpose.”
—Glenn D.
Steele Jr., MD, PhD, Chairman of xG Health Solutions, Inc., and former President
and CEO of Geisinger Health System
“Visionary physician leader, compassionate provider, agile polymath, and
compelling storyteller, Dr. Tom Lee distills lessons from best practices to
present a thoroughly engaging and timely handbook on how to fix our healthcare
crisis. Lee is spot-on—it’s not just about compassion; it’s a strategic
imperative.”
—Vivian S. Lee, MD, PhD, MBA, CEO of the University of
Utah Healthcare and Dean of the University of Utah School of
Medicine
“Tom Lee lays out the strategic and historical imperative for making empathic
care the norm, not the exception, as only a thought leader and superb physician
could. His path forward uses cutting-edge social science advances in a way that
should resonate with the values of clinicians as well as
patients.”
—Jessica C. Dudley, MD, Chief Medical Officer of Brigham
and Women’s Physicians Organization and Vice President of Care Redesign at
Brigham and Women’s HealthCare
“An Epidemic of Empathy in Healthcare synthesizes the relevant and innovative
thought leadership at the heart of patient-centeredness today. A cohesive and
cogent roadmap, it will not only help accelerate patient experience improvement,
but drive organizational strategy. A must-read for healthcare leaders struggling
to differentiate their organizations in today’s increasingly competitive
healthcare market.”
—James Merlino, MD, author of Service
Fanatics: How to Build Superior Patient Experience the Cleveland Clinic
Way
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Available Editions
| EDITION | Hardcover |
| ISBN | 9781259583018 |
| PRICE | $28.00 (USD) |
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