What Millennials Want from Work
How to Maximize Engagement in Today’s Workforce
by Jennifer J Deal, Alec Levenson
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Pub Date Dec 11 2015 | Archive Date Mar 21 2016
Description
The most comprehensive, in-depth look at Millennials to date—essential for managers, HR professionals, and global business leaders seeking to align long-term organizational goals with the realities of the new workforce
Millennials have been burdened with a reputation as spoiled, lazy, and entitled, but the reality behind the stereotype is far richer and more complex. Who are Millennials and what do they really want?
Based on fieldwork and survey data from global research on more than 25,000 Millennials and 29,000 older workers in 22 countries, this book paints a comprehensive, scientifically accurate picture of what really motivates Millennials around the world. Learn how to get the most from Millennials by:
• Improving workplace flexibility—because Millennials don’t separate life and
work
• Providing adequate support and feedback—because Millennials like to
learn and grow
• Coaching, not micromanaging—because Millennials value
autonomy
• Designing competitive salary structures—because Millennials know
what’s up
• Providing opportunities to contribute to society—because
Millennials care about doing good
Millennials want a satisfying job that pays well, coworkers they like and trust, advancement opportunities, and the occasional pat on the back. Who doesn’t want those things?
This essential book explains who Millennials really are, and offers practical advice to help those who manage, lead, and work with Millennials to improve teamwork, increase productivity, strengthen organizational culture, and build a robust talent pipeline.
Jennifer J. Deal is a senior research scientist at the Center for Creative Leadership and an affiliated research scientist at the Center for Effective Organizations at the University of Southern California.
Alec Levenson is a senior research scientist at the Center for Effective Organizations at the Marshall School of Business at the University of Southern California.
A Note From the Publisher
Also, available in e-book
Advance Praise
“The workforce of today is more diverse, complex, and challenging than ever
before. Over the next 10 years, organizations big and small may succeed or fail
based on how they embrace the Millennial generation. This book provides valuable
insights and tools that can help us understand what’s inside this cohort and how
we can unlock their unique value.”
—Scott Pitasky, Executive Vice
President and Chief Partner Resource Officer, Starbucks
“If you think you understand the Millennials in your life, think again. In
this new generational research, Deal and Levenson offer some new twists on what
Millennials want, think, and do, and how organizations can maximize their
engagement and contribution. As a Millennial manager, parent, and talent
practitioner, the global perspective and practical recommendations in What
Millennials Want from Work have already influenced my
thinking.”
—Mary Eckenrod, Vice President, Global Talent Management,
Johnson Controls
“This book will help you reinvent the way you inspire and connect with
Millennials. Anyone looking to truly understand this exciting and complex
generation will benefit from Deal and Levenson’s ability to resolve seemingly
contradictory paradoxes. Think of it as a generational decoder key, giving you
simple secrets to deeply engage and bring out the best of Millennials’ passion
to constantly learn, grow, and make a meaningful difference.”
—Eva
Sage Gavin, Vice Chair, Skills for America’s Future, The Aspen Institute; Senior
Advisor, Boston Consulting Group; and former EVP, Human Resources and Corporate
Affairs, Gap Inc.
“This is an outstanding resource that you can use right now to engage
Millennials and propel your business forward. Deal and Levenson provide an
incredibly rich, practical picture of what really drives Millennials and how to
engage, lead, and work with them to mutually benefit your bottom line. What
Millennials Want from Work will help you win the war for the talent you
need for innovation and long-term growth.”
—Steve Milovich, Senior
Vice President, Global Human Resources, Disney ABC Television, The Walt Disney
Company
“Organizations everywhere can benefit from the sharp insights shared in
What Millennials Want from Work. Debunking common misconceptions, Deal
and Levenson provide useful tips for leaders, managers, and coworkers on how to
engage and motivate Millennials. They are the future of our workplace, and this
book will help everyone who works with Millennials leverage the best they have
to offer.”
—Anne Hill, Senior Vice President and Chief Human
Resources Officer, Avery Dennison
“The state-of-the-art guide to managing and working with Millennials. Based
on their extensive research with organizations around the world, Deal and
Levenson resolve the debates about whether Millennials are entitled or
hardworking, needy or independent, high-tech or high-touch, and disloyal or
committed. This data-driven book is full of practical
recommendations.”
—Adam Grant, Wharton Professor of Management and
New York Times bestselling author of Give and Take and
Originals
“Most pundits treat Millennials like they are a completely different species,
relying on anecdotes and trite commentary. Deal and Levenson take a different
approach, using scientific analysis to provide data-based insights and separate
myth from the real changes happening in our society. The disparity across
countries is particularly enlightening. Not only does culture eat strategy for
lunch, apparently generational generalities are an appetizer!”
—Tony
Sarsam, Chief Executive Officer, Ready Pac Foods
“To understand the future, we must know what drives Millennials, the
generation that will lead and shape the next phase of the world’s history. This
book is an excellent resource, packed with real insights and practical
recommendations that are guaranteed to be of high value to all leaders,
boardrooms, governments, marketers, educators and parents
alike.”
—Dennis Finn, Global CEO, Advisian
“What Millenials Want from Work is for all leaders who want to
‘future proof’ their talent management skills and strategy. Deal and Levenson
have taken their thorough, global research to create a cogent handbook for
successfully leading and managing our next generation of talent. The messages
are clear, the advice is practical, and the bottom line is inspiring. The choice
for current leaders is critical and could define our legacy. We can either
nurture and catalyze this dynamic or be disrupted by it, as this new cohort
emerges to lead the next generation of talent.”
—Jonathan Donner,
Vice President, Global Learning and Capability Development,
Unilever
“Just about everyone has opinions on the Millennials in our workforce. But
exceptional research that helps us understand what really makes this generation
tick has been lacking—until now. Deal and Levenson perform a great service for
senior executives everywhere, replacing myths with fresh, candid insights that
will help organizations unlock the full potential of their emerging
talent.”
—John D. Butler, former Executive Vice President and Chief
Human Resource Officer, Textron Inc.
“Deal and Levenson have comprehensively separated fact from urban myth when
it comes to what Millennials want from work. A must-read for anyone interested
in ensuring their organization is maximizing execution through higher levels of
Millennial engagement and commitment.”
—Mark Blankenship, Executive
Vice President and Chief People, Culture, and Corporate Strategy Officer, Jack
in the Box
“With rich data and storytelling, Deal and Levenson show us something that we
did not know conclusively until now: Millennials are often driven by similar
passions and goals, no matter where they live and work in the world. How can
global organizations harness their talent? This book offers the smart, practical
advice we need to build outstanding leadership pipelines in every corner of the
globe.”
—Ingar Skaug, retired President and Group Chief Executive
Officer, Wilh. Wilhelmsen ASA
“Millennials are our future. If you manage Millennials or if you are one,
read Deal and Levenson’s guide to understanding this unique generation. Based on
critical global research, this book describes what motivates them and how to
adjust your thinking and management style to bring out the best in your whole
team!”
—Marshall Goldsmith, author or editor of 35 books, including
the #1 New York Times bestselling Triggers and global
bestsellers MOJO and What Got You Here Won’t Get You
There
“Millennials are smart, talented, and ambitious—and often misunderstood by
those of us responsible for developing them. The authors have delivered the kind
of engaging, data-driven study about this generation that we’ve needed for
years. With strong analysis and step-by-step guidance, this book will make the
conversations that organizations have about cultivating their future leaders far
more productive.”
—Martin Schneider, Vice President and Global CIO,
VF Corporation
“The authors take us on a captivating trip around the world, exploring the
many ways in which Millennials are the same and also the fewer but crucial ways
in which they differ culturally. For organizations that are truly serious about
leveraging world-class research to develop a new generation of global leaders,
this book needs to be read now.”
—Om Bhatt, former Chairman, State
Bank of India
“Deal and Levenson have done us all a great service. They unpack in a clear
and considered way what Millennials want from work and provide thoughtful and
useful tools for engaging this cohort of workers. The greater service is that
this is really a book about how to manage anyone in your workforce: Baby
Boomers, Gen Y, any generation. Deal and Levenson help us think more
holistically about the people who are in our organizations, showing how to get
the most out of diverse teams and ensure everyone is included and
motivated.”
—Laura Liswood, Secretary General, Council of Women World
Leaders; Senior Advisor, Goldman Sachs; and author of The Loudest Duck:
Moving Beyond Diversity
“Deal and Levenson provide profound insights into who Millennials are, what
they want, and how they are different culturally around the world. Understanding
Millennials is essential to any corporation that wants to succeed both locally
and globally. This book provides the guidance and advice on how to manage
Millennials your organization needs to grow sustainably.”
—Anne
Patricia Sutanto, Vice CEO of PT. Pan Brothers Tbk
“Global organizations know that culture can make or break a business model.
Today’s Millennial generation represents one of the largest cultural challenges,
one that can be a catalyst for success or a barrier to realizing global
ambitions. Deal and Levenson provide a masterful guide to understanding how much
Millennials are driven by similar passions and desires worldwide, and where
cultural differences really matter.”
—Nenad Pacek, Founder and
President, Global Success Advisors GmbH, and Co-founder and Co-CEO, CEEMEA
Business Group
“A successful strategy of winning with your customers starts with engaging
your own staff. This practical and insightful guide shows how to win with your
Millennial staff, and what drives their behavior and decisions. A useful—and
fun—read for all leaders who want their organizations to remain relevant and
competitive.”
—Raimund Snyders, CEO, Mutual &
Federal
“Leading an Indian-owned business in a mature industry in a mature
region¬—steel in Europe¬—I see both the power of Millennials and their impact on
the Indian economy. Millennials have the potential both to accelerate the next
phase of development of the world’s emerging markets and to redesign the future
of manufacturing excellence in Europe and throughout the world’s mature markets.
Deal and Levenson provide a clear road map to follow for leaders who want to
enable Millennials’ contribution to transform the future.”
—Dr. Karl
Köhler, CEO and Managing Director, Tata Steel - Europe
“This book by Deal and Levenson is a must-read for business leaders and HR
professionals who want to meet the challenges of attracting, retaining, and
rewarding Millennials at work.”
—Jacqueline Yew, Senior Vice
President, Organizational Strategy and Leadership Development, Pactera
Technology International Limited
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Available Editions
EDITION | Hardcover |
ISBN | 9780071842679 |
PRICE | $35.00 (USD) |