The Relationship Economy

“In his newest book, John DiJulius brings his customer service expertise to bear on the question of relationships. How can we build better relationships with our customers that will keep them coming back for more? DiJulius offers a smart prescription that builds on traits you already have—empathy, vulnerability, hospitality, and authenticity—that will deepen your relationships not only with customers but also with family and friends, old and new.”

—Daniel Pink, author of When, Drive, and To Sell Is Human

“Every day, consumers are telling us what’s important to them: convenience, service, attention, empathy. Even in a digital age, personal relationships are critical to building trust and loyalty. This well-researched book will provide the inspiration to not simply connect with your customers but to build real human connections.”

—Rich Kramer, Chairman, CEO, and President, The Goodyear Tire & Rubber Company

“If true customer and employee loyalty is what you are looking for, The Relationship Economy will help you and your team build a genuine human connection and improve the impact this connection has on brand experience in the digital age.”

—Lisa Lutoff-Perlo, President and CEO, Celebrity Cruises

“I believe each of us can be classified as either a giver or a taker. John DiJulius’ latest is a must-read; it blares out to all leaders the importance of human interconnectivity at all levels within the organization. Human connectivity creates understanding, which in turn develops empathy, respect, trust, and a thriving, growing relationship among leaders, employees, and customers.”

—RADM Tom Lynch, United States Navy, (ret.) Chairman, NewDay USA

National Trade Marketing and Sales Campaign

Advance distribution of Digital ARC via NetGalley to reviewers, bloggers, journalists, librarians, booksellers, and media

Online marketing campaign including targeted advertising, advance giveaways, and trade advertising